HEALTH & WELFARE

When your dog is with us, their health and welfare is our main concern at all stages of the grooming process. All known medical conditions must be voiced at booking. Should we believe your dog is experiencing any fear or stress at this time, we will where possible employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this.

 

During grooming it is possible pre-existing conditions are noticed, which you will be informed of in order for you can to seek veterinary advice. Extremely rarely accidents can happen whilst grooming or medical issues can arise, in the best interest of your dog this agreement will give Kelly Kanines permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will contact you immediately. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner.

 

VACCINATIONS

By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canines Distemper, Infectious Canines Hepatitis, Leptospirosis and Canines Parvovirus. An unvaccinated dog may put itself and others at risk. Kelly Kanines takes no responsibility for any dog that may contract any of the aforementioned diseases.

 

BOOKINGS

From October 2023 all new customers are required to pay a non-refundable deposit which will be deducted from your grooming price on completion. If less that 48h cancellation notice is given this deposit will be lost and cancellation fees applied. We recommend block booking appointments to avoid disappointment.

Puppy Pampers - £15 non-refundable deposit

Full Grooms - £20 non-refundable deposit 

Bath & Brush - £15 non-refundable deposit

 

COAT CONDITION

Kelly Kanines practice humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the coat assessment on arrival there may be occasions it cannot be fully identified until we commence the groom. In this event we will make every effort to contact you. By agreeing to these terms & conditions you are agreeing to the following de-matting disclaimer:

 

De-Matting Disclaimer: Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: - this includes prolonged 'de-matting' which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog which equates to about a 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog's coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. We will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog's coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation has not been restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price. The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.

 

An additional charge of £25 will be added onto your grooming price due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

 

BEHAVIOUR

Aggression: Owners have the obligation to inform Kelly Kanines of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform Kelly Kanines if they have been advised by pervious groomer(s) of any of the aforementioned behaviours.

 

Nervous/Anxious Dogs: Although Kelly Kanines caters for dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability. Behavioural charges will be decided by Kelly Kanines depending on the severity of the behaviour and the time, skill, and equipment required to groom the dog.

 

We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours present during the groom the session may be stopped at anytime and the full fee incurred.

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SALON EXCLUSIVITY

At Kelly Kanines we operate strictly by appointment only. The price quoted includes salon exclusivity, this helps to ensure a calm, low risk environment. The only time more than one dog is allowed in to the grooming area is when they are from the same household. 

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TIME KEEPING

Kelly Kanines works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may ask that you wait until your allocated time, likewise, if you are more than 15 minute late we have the right to refuse your groom on welfare grounds as rushing a groom could lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred before re-booking. If you are more than 15 minutes late collecting your dog a late collection fee.

Single dog appointments - £10 late fee

Double dog appointments - £15 late fee

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PRICING

All prices provided are an estimate only. Additional charges may be incurred due to:

- Matted coats

- Oversized for the breed

- Parasite infestation

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Every April prices will be reviewed against cost of living and if increased, you will be told with plenty of notice by text, email or at your last appointment.

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PAYMENTS

From January 2024 there will be a service charge added for all card payments only.

Service charge - £1

 

Cash and bank transfers are also accepted.

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CANCELLATIONS & NO SHOWS

Kelly Kanines requires 48 hour's notice for cancelled appointments or cancellation fee will apply and must be paid before re-booking.

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Cancellation fees:

Puppy pamper - £15

Grooming appointment - £28

Bath & Brush - £15

Teeth cleaning appointment - £15

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Clients who are a no show will be require to pay the full quoted amount before further booking will be made. This will be sent by a payment link  via text message on the day of missed appointment. 

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Clients who are a no show will be require to pay a 50% non-refundable deposit on all future bookings.

This can be paid by payment link sent via text.

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PARASITES

Kelly Kanines is proud to be a tick/ flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation, 48 hours notice must be given to avoid cancellation charges. We recommend that you contact your veterinary surgery to provide you with the best recommended treatment. If fleas or mites are found on your dog during there appointment an additional charge of £45 will be added onto your grooming price, this is due to closing and completing a deep clean before appointments can continue. If ticks are found on your dog, you will be advised to seek veterinary care.

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TEETH CLEANING

Before teeth cleaning appointments can be booked all clients must have a consultation appointment first. Teeth cleaning appointments are operated separate to grooming. During the consultation a teeth cleaning disclaimer must be signed before treatment can begin.

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PREGNANCY/ SEASONS

Kelly Kanines are unable to groom pregnant or in season bitches and will not provide services for any dog noted under the Dangerous Dog Act. Should your bitch be in season during the time of a pre-booked appointment 48hours notice must be provided to avoid the cancellation charge.

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INJURYS/ OPERATIONS

If your dog requires an operation or has a serious injury then please take advice from your vet when it is safe for them to return back to the grooming salon.

 

If your dog has any open wounds or sores then their grooming appointments will need to be rescheduled and we recommend seeking veterinary advice. Pre-booked appointments require 48h notice to avoid cancellation fees.  

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CUSTOMER DETAILS

All customers must provide:

- Name, address & contact number

- Emergency contact

- Dogs name, age & breed

- Vets

- Any known medical conditions, allergies, lumps or bumps

- Any medication

- Vaccination status

- Behaviour / triggers

- T&C / Disclaimers 

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These are all held in confidence by us, as a reference to the safe grooming of your dog. The only time they are shared would be if your dog required emergency veterinary treatment.

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A SIGNED COPY WILL BE KEPT AT KELLY KANINES

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